FREE SHIPPING ON ORDERS OVER $120 · SHOP NOW WITH AFTERPAY

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SHIPPING, RETURNS & EXCHANGES

Do you come here often? That would be weird. This is a page where we talk about shipping. So if you like ships and stuff, keep reading.

SHIPPING

Aus

Free Standard Shipping on orders $120+

$10 Standard Shipping (3-5 business days from dispatch)

$20 Express Shipping (2-3 business days from dispatch)

NZ

$15 Standard Shipping (3-5 business days from dispatch)

$25 Express Shipping (2-3 business days from dispatch)

Outside of Aus & NZ 

Please head to our international store to purchase, at global.twoobs.com.

If you're using a VPN, please turn this off first to make sure you're directed to the appropriate store for your country.


Note:
Orders are usually dispatched within 1 business day from checkout, but in particularly busy periods it can sometimes take 2.

Please note some delays may occur due to COVID-19 restrictions.

RETURNS & EXCHANGE POLICY

We don’t ever want anyone to end up with a pair of shoes they don’t love (wouldn’t that be terrible for the planet… and your wardrobe space) so we accept returns & refunds or exchanges on all orders, as long as:

· You contact us within one month of purchase (we know it can take a couple of weeks to get around to these things).
· The shoes haven't been worn - please make sure you're trying them on inside, so that we can find them a new forever home.


Aus orders:
You can return or exchange your shoes online via our AusPost Returns Portal. 

NZ & International orders: Please send an email to welovepandas@twoobs.com with your order number and we’ll help you out.


Just a heads up, our shipping costs aren't refundable and we do not cover the return shipping cost for refunds and exchanges.

Received an incorrect or faulty item? Hit us up at welovepandas@twoobs.com and we'll get it sorted, stat!

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